FAQs & Policies

Policy
Exchanges / Refunds will be given up to 14 days from when the product was
received. Please make sure that you have carefully reviewed your order before
finalising your purchase. 
For more help please contact: (email) You will receive a reply within 24 working hours.

Sales Items
Items purchased during sale or Vault events are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Payment System
Our payment system is managed via PayPal

Shipping & Duties
How long will it take to received my order?
UK
Royal Mail 3 – 5 days
Europe
5 – 10 days
Orders are shipped Monday to Friday excluding UK and Belgian public holidays
Please allow up to 3-5 business days for order processing. This may take longer
during special releases, major holidays, and sale periods.