If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned, you will be entitled to receive a refund, which will not include the cost of the original postage and packaging. We are not able to refund items that appear to have been worn, washed, or are not in original condition.

• Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a returns from here.
• Please make sure that your return has all the relevant information needed, such as your Order number, Name, and the reason for your return.
• Ensure your return is well packaged and meets all the conditions outlined at the bottom of this page.
• Returns within the UK should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or
  lost packages. Please use ROYAL MAIL to do so.
• Please note that we no longer accept exchanges.
  Enclose the completed Returns form with your goods, and return to the
  following address: 
COOL KIDZ UK 49 LOUGHBOROUGH ROAD, LONDON SW0 7TB